Main Responsibilities
Clinical Support:
- Assisting dentists chairside during procedures and treatments.
- Preparing treatment rooms and dental instruments, maintaining strict infection control standards.
- Educating patients on oral care, post-procedure instructions, and preventative dental hygiene.
- Monitoring patient comfort, reassuring anxious patients, and acting as a patient advocate throughout their visit.
Administrative & Front Desk Duties:
- Greeting patients warmly and ensuring a professional first impression.
- Scheduling and managing appointments, including coordination with dental teams for optimal workflow.
- Managing patient records accurately, including health histories and insurance details.
- Handling payments, billing, insurance claims, financial counseling, and office inventory.
Public Relations & Social Engagement:
- Maintaining positive relationships with patients to foster loyalty and encourage word-of-mouth referrals.
- Responding promptly and professionally to both positive patient feedback and complaints (in-person and online).
- Helping organize in-practice patient events or promotions.
Social Media & Content Creation:
- Actively managing the practice’s social media presence (e.g., Facebook, Instagram, practice website).
- Creating and publishing engaging content: regular posts, patient testimonials, educational tips
- Monitoring and responding to comments, building an online community around the practice.
- Staying informed on social media trends and identifying new engagement opportunities for the dental practice.
Skills & Qualities
- Excellent communication and interpersonal skills.
- Friendly, welcoming personality for patient-facing and online interactions.
- Attention to detail for both clinical and administrative duties.
- Strong organizational and multitasking abilities.
- Comfortable with technology, including dental office software, email, and major social media platforms.
- Ability to behave professionally both online and offline and maintain patient confidentiality.
Job Type: Full-time
Pay: RM1,700.00 - RM2,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person