In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you consider yourself a people’s person, communicates technical terms in an easy to understand manner and wants to be part of a dynamic start up working environment, here is a position for you!
Here is what you can achieve with us:
● Be exposed to a multinational team and work closely with teammates from offices in Malaysia, Vietnam, Thailand
● Be part of the LittleLives Team that supports your personal and professional growth
● Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company
● An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business
What you will be doing:
● As our frontline support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers enquiries via email, phone and helpdesk
● Update the website’s Frequently Asked Questions (FAQ) page
● Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements
● Supporting onboarding training, either by facilitating sessions or assisting as a trainer aide (travel expected)
● Propose your own creative projects (on operations, products, services etc!) and take charge of its growth. You will be amazed by what you can achieve with us!
REQUIREMENTS
● Exceptional communications skills in both English and Chinese!
● Organised and has a knack at keeping things clear and in order
● You are patient and have imaginative ways to disseminate information to any group
● You possess an eye for detail and is eager to master intricate systems
● You are driven and work hard to achieve small successes every single day
● Prior experience in early childhood or customer support will be a wonderful bonus!
If you say yes to these points, apply away!