- Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements.
- Provide effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional and courteous manner.
- Contribute to the sales targets by working closely with sales and performing high level of value added activities set out by the business.
- Comply with all company procedures and policies including Code of Conduct, EH&S.
- Identify potential customer needs / opportunities to grow business by providing high human touch.
- Minimise escalation of complaints and ensure high customer satisfaction by working with the stakeholders within the end-to-end process.
- Work with and support our customer service team to maintain and support customer expectations.
Job Type: Full-time
Pay: RM2,800.00 - RM3,300.00 per month
Benefits:
- Health insurance
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Overtime pay
Application Question(s):
- What is your current salary?
- What is your expected salary?
- How long is your notice period?
- This is a 6-day shift-based job, are you able to work on rotational shift & weekend?
Work Location: In person