Key Responsibilities:
- Assist in handling customer inquiries via phone, email, or system platforms in a professional and timely manner.
- Support the preparation and tracking of shipment documentation (invoices, delivery orders, airway bills, etc.).
- Coordinate with operations, warehouse, and transport teams to ensure accurate and on-time delivery.
- Update customers on shipment status, delays, or changes, ensuring proactive communication.
- Maintain accurate customer records and update databases with shipment and service details.
- Assist in resolving service issues and escalating complex cases to senior staff when necessary.
- Prepare simple reports on customer feedback and service performance.
- Learn and apply company systems, processes, and logistics workflows.
Requirements:
- Currently pursuing a Diploma/Degree in Logistics, Supply Chain, Business Administration, or related field.
- Strong communication and problem-solving skills.
- Detail-oriented, organized, and eager to learn about logistics operations.
- Ability to work in a fast-paced environment with good teamwork skills.
- Basic knowledge of Microsoft Office (Excel, Word, Outlook).
Job Type: Full-time
Pay: RM1,000.00 - RM1,500.00 per month
Application Question(s):
- Internship Period ?
- Is this your final Sem?
Work Location: In person