Join our team as an Online experience specialist and play a pivotal role in delivering exceptional customer experiences while contributing to our retail success. Your dedication and skills will be instrumental in elevating our brand's reputation and driving sales growth.
Responsibilities:
- Conduct follow-up calls or chats for customers who have expressed interest in specific products or services.
- Provide detailed product information and address customer inquiries effectively.
- Proactively identify opportunities to upsell and cross-sell related products and services during customer interactions.
- Offer personalized recommendations to enhance the customer's shopping experience and maximize sales.
- Maintain a friendly, professional, and helpful demeanor, ensuring that each customer interaction is positive and memorable.
- Exhibit resilience and an openness to feedback for continuous self-improvement.
- Collaborate with the marketing team by actively participating in various promotional campaigns.
- Execute campaign-specific tasks, including product launches and special offers, as requested.
Job Requirements:
- Minimum SPM qualification
- Language proficiency.
- Passionate & eager in doing sales.
- Demonstrated resilience and an ability to accept feedback constructively.
- Strong adaptability to thrive in a constantly changing work environment.
- Ambitious and eager to learn, with a commitment to gaining product knowledge and mastering sales strategies.
- Working Hours: 10am-7pm or 11am-8pm (M-F)
Benefits:
- Basic salary
- Phone Allowance
- Hardship Allowance
- Shift Incentive
- Sales Incentive
- Annual Leave
- Sick Leave
- EPF, Socso, EIS
- Career growth
- Renewable contract
For faster response kindly WhatsApp your resume to Recruiter Mr. Iqmal - +6011-12850304
Job Types: Full-time, Contract
Contract length: 3 months
Pay: RM1,800.00 - RM2,300.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
Application Question(s):
- Are you able to join immediately?
- Do you have contact center experience?
Work Location: In person