Company Description
Renesas is looking for Customer Service Representative based out of Penang, Malaysia.
The Customer Service Representative role is the tactical first level support contact for order placement and fulfilment for both direct and distribution customers. You will represent Renesas with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution.
Job Description
- Quote & Debit review in Quoting system
- Standard order management including expedites/pull ins/cancellation/push outs.
- Support Customer's RMA & other RMA related FA support.
- Support review of account booking/backlog/billing with Sales.
- Other ad-hoc support covering free of charge sample tracking for Distributors, customer questionnaires & other EHS/technical matters.
- Partner with Sales to manage all Renesas communications with Distributors/customers.
- Renesas contact for Distributors and Sales for any other topics.
Qualifications
- Bachelor’s Degree or above in any field. With a minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).
- Customer Service process knowledge, passionate in delighting customers by rendering excellent support
- Knowledge of Order management system, Eg: SAP, Model N, Oracle.
- Fluent in English & Chinese in both oral and written. Japanese language is a plus
- Must possess strong problem solving, communication and interpersonal skills.
- Excel proficiency
Additional Information
Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’
At Renesas, you can:
- Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
- Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure.
- Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
Are you ready to own your success and make your mark?
Join Renesas. Let’s Shape the Future together.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.