Job Responsibilities :
- Handle customer daily bookings, respond to customer emails in a timely and professional manner, place booking in the system, prepare declaration documents and arrange advance payment collection.
- Coordinate with others department to ensure pickup and deliveries are scheduled as per customer requirements.
- Track and follow up on shipments from warehouse to delivery and update to customer on shipment status.
- Attend to any shipment issues, coordinate with relevant departments to resolve problem efficiently and maintain professional & patient while handling challenges.
- Prepare shipment report and ensure timely submission to internal and external parties.
- Attend customer meeting and handle new shipments after business awarded to company.
- Any ad-hoc tasks assigned by superior.
Job Requirements :
- Min SPM in any related field.
- Have 1-2 years of working experience in customer service or logistics is preferred.
- Fluent in english.
- Proficient in Microsoft Office.
- Fresh graduates are welcome to apply.
Job Type: Full-time
Pay: From RM2,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person