At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.
Reimagine What’s Possible
PRINCIPAL ACCOUNTABILITIES
This position is accountable for the following results:
• Data Quality - Customer Master, Price Master and Contract Data
1. Adhere to documented Data Standards in creation or modification of Customer Master Data as well as account deletion.
2. Adhere to documented Data Standards in creation or modification of Contract Data.
3. Adhere to the Job Aids defining the required data fields including specific Business Area Work Processes.
4. Continually review and cleanse Customer Account information in both Customer Master and in the Contract as per Data Standards.
5. Create quotations for every New or Modified Price record to validate the accuracy of data input.
6. Validate those appropriate approvals are obtained prior to adding or modifying customer master, pricing and/or contract data as per the specific business guidelines.
• Support Daily Operations for the Customer Master Data Team
1. Handling of the Team Mailbox with equal distribution of the workload for Contract and Customer Master Data requests (E-Mails, Workbooks, Questions, etc.) in supporting Team Members.
2. Continually share and discuss with Team Members processes, job aids and / or business knowledge.
3. Handling of various projects and spreadsheets received to update Customer Data, Pricing, Contract Data and Customer Relationship Management – Sales Force Automation (CRM-SFA).
4. Adhere to the Service Level Agreement (SLA) as defined for Customer Master.
5. Daily resolution of various SAP Error Reports to include but not limited to, Billing Blocks, ZCL and LB Error Reports.
6. Updating the Customer Master Measurement Database in identifying each setup per guidelines.
• Team Training & Process Requirements
1. SAP Navigation
2. SAP Customer Master Data
3. SAP Price Master Data
4. SAP Contract Administrator
5. CRM – SFA functionality
6. Customer Workbook
MINIMUM REQUIREMENTS AND QUALIFICATIONS
- Bachelor degree or diploma in related disciplines.
- Fluent English in written and verbal communication, must be able to speak/read/write Chinese.
- More than 1 year experience in Master Data Management, basic knowledge of business process, database experience preferred.
- Strong sense of responsibility, strong Customer Service mind set; data analytical skill.
- Strong interpersonal and communication skills, ability to liaise with multi-cultural colleagues.
- Excellent team work and time management skill, ability to work on own initiative but also part of a team.
- Ability to work under pressure.
- Basic Excel knowledge.
We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.
At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.