- Record and update applications submitted by agents and customers.
- Verify the completeness of submitted forms and supporting documents.
- Ensure data accuracy in application logs and submission reports.
- Monitor and track ticket progress from help desk board and ensure timely follow-up and resolution to relevant personnel.
- Escalate pending or unresolved tickets to relevant personnel.
- Maintain and update daily ticket tracking records.
- Prepare weekly and monthly summary reports on ticket status, application flow, and operational updates.
- Use internal systems (e.g., ticketing tools, CRM, Excel trackers) to manage data and workflows.
- Support basic data entry and reporting tasks using provided templates or dashboards.
- Assist in service center for serving customers in renewal / purchase of products / new sales.
- To work closely with the respective team members and liaise with them on a daily basis to organize workload accordingly.
Requirements:
- Diploma/Degree in Business Administration, Marketing, or a related field.
- Strong organizational and multitasking skills.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Good communication and interpersonal skills.
- Ability to work independently.
Job Type: Full-time
Work Location: In person