Collection Analyst

RESPONSIBILITIES & TASKS:

• Manages and collects on an accounts receivable portfolio, ensuring timely collection of receivables in accordance with company policies and targets. · Perform outbound calls and send email to follow up on overdue payments, utilising collection procedures and tools. 
• Investigate and analyses for non-payment or delinquency; determine the appropriate course of action to facilitate payment. 
• Engage customer professionally daily to resolve payment issues, negotiate payment terms where needed, and document agreed solutions clearly.
• Proactively initiate the dispute resolution process with internal stakeholders (e.g., Sales, Billing, Customer Service) and ensure timely closure of dispute. 
• Track and escalate unresolved or high-risk accounts to the appropriate parties where applicable. 
• Recommend collection strategies for high-risk customers and provide account insights to prevent future delinquencies. 
• Maintain details collections notes in the system to ensure customer contacts and actions are well-documented for audit and follow-up purposes.
• Monitor trends in late payments and recurring issues; suggest process improvements to reduce future delays. 
• Understand and assist in handling special cases such as administration, liquidation or appointed accounts by preparing required documentation such POD’s (Proof of Debts), Disclaimers and liaise with legal representatives when needed. 
• Perform customer account reconciliation, identify unmatched items or discrepancies, and coordinate resolution with customers and internal teams. 
• Support refund processes and coordinate necessary approvals and documentation. 
• Review the listing of direct credit payments, collect remittance details, and submit to the banking function for further processing. 
• Establish and maintain cross functional relationships across the business to improve dispute resolution turnaround and overall customer satisfaction. 
• Builds strong customer relationships to ensure win/win outcomes are achieved.
• Support internal and external audits by preparing and providing required documentation.

REQUIREMENTS

• Minimum one (1) to two (2) years of relevant working experience in collections, account receivables, or credit control. 
• Diploma or Bachelor’s Degree in Accounting, Business Administration, Finance, or equivalent.
• Exposure to a shared services experience or multinational environments is an advantage. 
• Fresh graduates are also encouraged to apply. · Understanding of the O2C process and basic financial/accounting principles. 
• Proficient in Excel and ERP systems (e.g., Oracle).
• Strong attention to detail and good analytical skills. 
• Strong communication with internal and external stakeholders. 
• Well converse in English, Bahasa Malaysia in both written and verbal. Ability to converse in Mandarin verbally & in writing would be advantage. 
• Able to work independently and ability to multitask and perform well in a fast-paced environment. 
• Proactive and solution driven. 
• Good documentation and reporting skills. 
• Team player with positive and proactive attitude.