Are you passionate about patient care and creating a smooth clinic experience?
Join the team at Chiropractic First Malaysia, one of Asia’s leading chiropractic providers. We’re looking for a dedicated Clinic Assistant who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering excellent service.
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Key Responsibilities
Customer Service & Front Desk Support
- Greet and assist all patients to ensure a welcoming, professional, and customer-focused experience.
- Manage incoming phone calls and promptly respond to inquiries across social media platforms (e.g., WhatsApp).
- Provide accurate information on services to both new and existing patients.
- Educate prospective patients on available treatments and clinic offerings.
Administrative & Operational Duties
- Handle patient registration, appointment scheduling, and follow-ups efficiently.
- Process billing, payments, and perform cashiering duties.
- Maintain accurate and organized records, including patient files, inventory, and related documentation.
- Support general clinic administration such as document filing, data entry, and daily operations.
- Ensure cleanliness, hygiene, and proper presentation of the clinic at all times.
- Adhere to communication protocols, operational procedures, and company policies.
Team Collaboration
- Work closely with chiropractors and other clinic team members to ensure seamless patient care and workflow.
- Assist the Doctor in managing patient flow and clinic coordination.
- Contribute to a positive and collaborative team environment.
Additional Information
- On-the-job training will be provided.
- Must be open to performing ad hoc tasks as required to support daily clinic operations.
What We’re Looking For
- Able to communicate fluently in English and Bahasa Malaysia; proficiency in Mandarin is a strong advantage.
- Friendly, patient-oriented with strong interpersonal and communication skills.
- Basic computer literacy (Microsoft Office or equivalent).
- A positive attitude, pleasant personality, and willingness to learn.
- Energetic, self-motivated, and able to work independently as well as part of a team.
- Willing to travel when required.
- Able to commit to a retail shift schedule, including weekends.
Why Join Us?
- Be part of a purpose-driven team that empowers healthier lives.
- Supportive and energetic team environment.
- Training and development opportunities provided.
- Opportunities to grow within a regional healthcare brand.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Work Location: In person