Client Service Executive
Location: Kuchai Lama , Kuala Lumpur
Working Hours: 9:00am-6:00pm
Job Responsibilities (Enhanced)
- Act as the main point of contact for clients, particularly Chinese-speaking clients, ensuring prompt and professional communication.
- Manage and grow key client accounts, ensuring high levels of satisfaction and service delivery.
- Coordinate with internal departments to ensure smooth execution of projects and campaigns.
- Prepare proposals, quotation sheets, presentation decks, and post-mortem reports for client campaigns.
- Monitor project timelines, manpower deployment, and campaign KPIs to ensure on-time delivery and optimal results.
- Conduct regular follow-ups and check-ins with clients during active campaigns or activation periods.
- Assist in sourcing and briefing promoters or brand ambassadors to match client expectations.
- Maintain and update client information, contracts, and project status in internal databases.
- Provide creative input and support in brainstorming sessions for campaigns, events, and activations.
- Manage client feedback, complaints, and escalations professionally, ensuring resolutions are timely and satisfactory.
- Build strong long-term relationships with clients, with the goal of securing repeat business and referrals.
- Stay updated with market trends and competitors’ activation activities to provide value-added insights to clients.
Job Requirements
- Diploma or Degree in Business Administration, Marketing, or related field.
- Fluent in Mandarin and English (Bahasa Malaysia is an advantage).
- Excellent communication, negotiation, and interpersonal skills.
- Proficient in Microsoft Office tools (Word, Excel, PowerPoint).
- Ability to multitask and perform well under pressure in a fast-paced environment.
- Prior experience in client servicing, account management, or marketing support is preferred.
- Passionate about events, branding, and customer satisfaction.
BENEFIT
- Annual Leave, Company Trip, Yearly Increment, Yearly Bonus, Optical and Dental Claim, Group Insurance, Birthday lunch.
The shortlisted will be invited to the interview session.
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Ability to commute/relocate:
- Kuchai Lama: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Marketing: 1 year (Preferred)
Language:
- Mandarin (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person