Job Scope & Responsibilities

1. Daily Operations

Supervise day-to-day operations to ensure smooth service.
Ensure all opening, operating, and closing procedures are followed properly, and all checklists are utilised on a daily basis.
Monitor inventory levels and coordinate with the kitchen/store for restocking.
Ensure cleanliness and hygiene standards are maintained according to SOP and regulatory requirements.

2. Staff Supervision & Training

Lead, supervise, and motivate service staff during shifts.
Assist in the scheduling and rostering of team members.
Train new staff on service standards, menu knowledge, and POS system.
Monitor staff performance and report any issues to the Outlet/Restaurant Manager.

3. Customer Service

Ensure high levels of customer satisfaction through excellent service.
Handle customer complaints or feedback professionally and promptly.
Maintain a welcoming atmosphere and address any issues that affect the guest experience.
Ensures the outlet maintains a minimum average rating of 4.7 stars across online platforms.

4. Quality of Food & Drinks

Ensure the highest quality of drinks and desserts are served in a fast and timely manner.
Work with the kitchen to ensure high quality, fast and presentable delivery of food.
Ensure all food and drinks are served presentably according to SOP.

5. Sales & Profitability

6. Reporting & Compliance

Prepare daily sales and shift reports (end of day sales report).
Ensure petty cash is submitted timely for review of the Outlet Manager.
Ensure all deliveries of FOH products are in good order and signed off. Followed by uploading all delivery invoices into FMH timely.
Ensure compliance with health, safety, and food safety regulations

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Schedule:

Experience:

Work Location: In person

Expected Start Date: 06/23/2025

Canteen Supervisor

Factory canteen Kitchen Crew