In this position you will....
Collaborate with key stakeholders across business teams, partners, and clients, and work directly with technical squads using agile methodologies to deliver world-class digital solutions. You will support the Product Manager in gathering requirements and driving planning, analysis, and delivery activities throughout the product lifecycle.
You will be responsible for…
- Collaborating with the CX/Digital leader and management to understand the vision and priorities, and help shape and execute the product roadmap.
- Working with the Product Lead to create and maintain a product backlog based on business value or ROI.
- Translating conceptual customer requirements into clear functional requirements for developers and product owners.
- Documenting user stories, workflows, and data mappings; supporting backlog grooming, iteration planning, and quality validation.
- Assisting in developing and executing the go-to-market plan with cross-functional departments.
- Tracking and reporting product performance post-launch to support future iterations.
- Planning product releases and managing stakeholder expectations for new features.
- Participating in product validation and launches to ensure features meet defined acceptance criteria.
- Providing end-user support, monitoring systems, and managing issue resolution and escalation.
- Managing and tracking issues across the product lifecycle while coordinating with relevant stakeholders.
For you to be successful…
We expect you to be able to demonstrate the following key competencies
Adaptable- Able to adjust quickly to changing strategic or roadmap directions.
- Manage multiple priorities flexibly and positively.
- Comfortable navigating ambiguity and embracing change.
- Takes ownership and contributes thoughtful recommendations.
- Understands how individual tasks align with organizational goals.
- Clear and succinct communicator who listens well and synthesizes ideas.
- Promotes two-way feedback and values collaboration.
- Builds effective working relationships across teams and departments.
- Cooperates across business functions to achieve shared goals.
- Proficient with digital and technology tools (e.g., JIRA, Confluence).
- Able to analyze and communicate data insights effectively.
- Detail-oriented with strong problem-solving skills.
- Enjoys being challenged and finding innovative solutions.
You will require the following qualifications and skills
- Degree in Business, Information Technology, or a related field.
- 3+ years of experience in digital product management as a Product Owner or Business Analyst.
- Hands-on experience with user requirements documentation and UAT management.
- Experience working in Agile project environments, including with offshore teams.
- Basic understanding of APIs, data flows, system integration; familiarity with SaaS platforms is a plus.
- Knowledge of the insurance sector is an advantage.
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical abilities.
- Highly organized with strong documentation skills and attention to detail.
- Self-driven, proactive, and able to work independently in a fast-paced, cross-functional environment.
- Proficient in English (spoken and written); additional EU language skills (e.g., Spanish, German, French, Italian) are a plus.