Operations
- Ensure merchandise is regularly replenished.
- Gathering of data required for the following reports pertaining to Sales, Customer Service.
- To adhere to day-to-day opening and closing operational procedures
- Ensure all monies and sales transactions are accordance to the operation procedures.
Sales
- To achieve individual and boutique sales target on a monthly basis.
Customer Service
- To provide exemplary customer services ensuring high standards of performance in service excellence.
- To ensure customers’ complaints are handled tactfully in a professional manner with proper follow-up.
- Uphold the company’s image as a prestigious and luxurious brand at all times.
- To support the basics for after sales service.
- To support, increase and update the customer database.
- Assist in guiding new staff in the customer service process.
Grooming
- To be presentable and well groomed at all times.
- To abide to the Retail Grooming Standard.
Stock/ Inventory Management
- Responsible for the inventory and monthly stock count assigned by the Boutique Manager.
- Ensure stock count corresponds to computerized records by conducting stock count for daily opening and closing. Discrepancies must be settled within 2–3 days.
- Update range plan daily and according to shipment.
- Qualitative security measures to prevent theft and pilferage.
- Maintain timely stock control documentation by regularly updating records.
Housekeeping
- Ensure the store is kept neat and tidy at all times.
- Visual displays and merchandising to be in accordance with and must be of high standards.
- To have and maintain at all times competent product knowledge.
- Initiative and proactive. Always maintain good rapport and communication with colleagues and customers.
Job Types: Full-time, Contract
Pay: From RM1,700.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay