Billing Executive

Join the Growing Team at Singtel Financial Shared Services in Malaysia*!

Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!

• In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

Why Singtel Finance Shared Services?

• Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
• Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
• Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

The Billing Executive will support Account Managers to manage corporate customers and consumer requirements/ complaints/ enquiries. This role will work closely with Account Managers on Corporate customers’ requirements, including explaining/ educating them on processes, requirements, system limitations and workaround. This role also requires supporting day-to-day operations in bill enquiry, ensure bill production/E-invoice, usage rejections, manage rejection volume, testing and process improvement if required.

Make an Impact by:

• Supports billing enquiries and follow through to complete the cases.
• To verify, investigate, analyze root causes on problems/issues raised in billing and work cross-functionally with relevant parties (customer care, front end order takers, Account managers, IT, external print vendor) to resolve and rectify the billing issues.
• Perform usage rejections investigation by working with various parties and resolve usage rejections in a prompt and timely manner
• Process billing requests (Credit Notes / Invoices) using IMPACT (SAP) and performs billing activities as per agreed schedule. And ensure bills are dispatched or submitted to customers’ portals on time as per set KPI.
• To understand and handle the Bill Production day to day Operation task independently.
• Complete all month end billing and financial activities as per the company month end / year end closing schedule.
• Review operational processes, suggest for process improvement and implement the automated billing processes, reporting and workflow.
• Assist UAT testing for system enhancements.
• Able to work independently and to manage tight schedules and undertake several tasks/issues/ projects concurrently.
• Any Ad-Hoc duties assigned by manager.

Skills for Succes

• Diploma/ Bachelor Degree in Finance/ Accounting/ IT/ Business or equivalent.
• Minimum 2 years of direct billing exposure experience, preferrably with SAP experience.
• Proficient in Microsoft Office and Excel.
• Strong analytical skills, eye for detail and meticulous.
• Possess effective communication skills to deal with stakeholders.
• Able to write and communicate clearly in English.

Join us on our mission to continue defining the future of financial services. Apply Now

Talent Acquisition Specialist: sitinaliaroyana.awang@singtel.com