JOB DESCRIPTION:
Routine / Daily on the Sales Floor
- Prepare and serve coffee, tea beverages, and other menu items such as pastries and sandwiches.
- Greet and engage customers in a friendly and welcoming manner, and ensure that their orders are accurately and efficiently processed.
- Maintained a clean and organized work area, including the espresso machine, counters, and display cases.
- To support retail store operation when necessary/ all the time need.
- To assist in achieving daily and monthly sales budgets.
- To monitor and check GOODS with an expiry date.
- To do daily/weekly housekeeping.
- To actively give feedback on fast and slow-moving stock.
- To maintain the work area by adhering to the safety standards as required.
- Prepare and stock ingredients and supplies needed for the day’s operations.
- Follow health and safety guidelines for food preparation and handling.
- Assist with opening and closing duties as needed.
Store Administration Cost Control
- To healthily practice recycling and reducing wastage. (Packing materials, store supplies, copier printing papers)
- Be tactful in handling fragile items to prevent unnecessary breakage that will lead to inevitable write off.
Cashier Handling
- Assist the cashier at the Checkout point when required.
- To be responsible for the reporting of the price error.
- Operate cash register and accurately process customer payments.
Customer Service
- Suggest and promote menu items to customers based on their preferences and needs.
- To provide effective and efficient service to assist the customers in all aspects.
- To gather feedback from customers and suggest improvements for the areas to the superior.
Received / Delivery Inventory Control Ordering
- To ensure stock is sold first in, first out to avoid an increased food wastage.
- To report on any discrepancy of stock holding against the system.
- To secure all available supplies being displayed.
- To provide daily/weekly/monthly stock checks and update the accurate figure in the system.
Others
- Any other Ad-hoc assignments by superior
REQUIREMENTS:
- A year of experience as a Barista.
- Ability to operate and maintain espresso machines and other coffee brewing equipment.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic math skills for cash handling and inventory management.
- Attention to detail and commitment to maintaining cleanliness and hygiene standards.