Job Responsibilities:
- Identify and resolves customer inquiries/issues accurately via phone / email / live chat.
- Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
- Responsible for identifying and escalating customer issues to the appropriate department.
- Maximizes opportunities to up sell or cross-sell Bank’s products and services whenever to meet customer’s needs.
- Updates customer data and other relevant information into the relevant systems (as required) accurately..
Job Requirements:
- At least a recognized Diploma with 2 years of working experience OR SPM / STPM or equivalent certificate holders with at least 5 years of work experience in CS
- Fresh Degree holders are welcome to apply as training is provided.
- Strong customer service mindset with good communication and excellent problem solving skills.
- Possess good communication skills (verbal and written English), additional Mandarin verbal ability is preferred
- Ability to work on a 24/7 shift including weekends and Public Holidays on rotational basis
- Working 5 days a week with 2 rest days
- Earliest shift start at 6am, latest shift end by 3am (Latest shift is ONLY assign to Senior Officer 1 month in every 3-4 months)
- 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break)
- 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance
Interview Process:
Submission of CV & documents > Online Assessment > Interview > Shortlisted > Offer > Pre-employment check & medical check > Onboard
Remuneration Package:
- Basic is up to RM4,000 depending on experience | Fresh Degree Holder: RM3200
- RM350 per month Shift Allowance
- Up to RM900 if night shift
- RM500 Bonus upon confirmation (1 time off)
- RM25 per day → Transport Allowance (start anytime before 7am / end after 12am)
- Quarterly KPI Incentives (up to RM2,000) Non sales KPI
- RM300 per month Mandarin Language Allowance
- 21 days annual leave
- 14 day medical leave
- Medical & Insurance coverage (including Immediate Family)
- Dental & Optical RM400 per annum
- OT is claimable upon approval
- Double Pay on Public Holiday
- Performance bonus and salary review in March
Job Type: Full-time
Pay: RM3,500.00 - RM4,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Meal allowance
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Are you able to work on a 24/7 shift on a ratational basis?
- What's your expected salary?
- What's your current salary?
- How many years of working experience (full-time) do you have?
- How old are you?