About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.
About the role:
We’re looking for a detail-oriented and proactive team member to support our Account Managers and assist with escalated customer issues. You’ll collaborate with internal teams, follow standard procedures, and help resolve complex problems independently. This role requires strong analytical skills, clear communication, and the ability to balance compliance with business needs. You'll also document actions, share feedback for improvement, and develop deep product knowledge to support the wider team.. Elevate your career with us – apply now for a dynamic role in a thriving industry!
Job Responsibility
- Provide prompt and professional support to Account Managers via email, with occasional direct communication with customers for escalated issues.
- Collaborate effectively with internal departments to address questions and align on account-related matters.
- Strong analytical skills with the ability to troubleshoot and resolve complex issues effectively and independently.
- Enforce company policies and determine when exceptions are appropriate, balancing business objectives with compliance.
- Follow established SOPs meticulously to ensure consistent, accurate task execution.
- Maintain a sense of urgency and professionalism when responding to internal or external queries.
- Record and document all actions taken to ensure transparency and accountability.
- Actively share feedback within the team and with relevant departments when identifying operational inefficiencies or process-related issues to support continuous improvement and enhance the customer experience.
- Develop deep knowledge of company products and services to serve as a subject matter expert and resource for others.
Requirements
- Written and verbal communication skills in both English and Mandarin is preferable.
- Strong attention to detail to ensure the accuracy of information.
- Patience in managing repetitive tasks while maintaining precision in multitasking.
- Quick learner, adept at absorbing and applying substantial information.
- Team player with collaborative work abilities.
- Ability to thrive under pressure in a fast-paced environment.
- Proficiency in Microsoft Office (Advanced Excel skills are a plus).
- Previous experience in a similar role would be advantageous.
- Flexible with working hours, including rotational shifts , holidays, rest days , weekends that may vary.
Benefits
- Hybrid working arrangement
- Opportunities for enriching career growth, including exposure to regional contexts.
- Complimentary snacks and beverages available in the office pantry
- Healthcare coverage (medical, dental, optical), gym benefits
- Flexibility in smart casual dress code
- Young, vibrant and open work culture