About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
Customer First
Push Boundaries
Critical Thinking
Build for Scale
Less is More
Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Key Tasks & Responsibilities
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Merchant Success & Relationship Management
Act as the primary contact for key merchant partners, building long-term relationships through proactive communication, issue resolution, and partner satisfaction.
Ensure smooth collaboration between merchants and internal teams to drive sustained success.
Strategic Account Support
Partner with Business Development Managers and cross-functional teams (Finance, Customer Service, Tech, Marketing) to execute for high-priority accounts.
Own operational workflows including onboarding, inventory setup, settlement reconciliation, customer support, and API operations.
Growth & Sales Optimization
Identify and execute opportunities to boost sales and enhance activity performance.
Ensure supply remains competitive and aligned with Klook’s quality and content standards.
Operational Excellence
Build strong expertise in Klook’s backend and frontend systems to manage day-to-day operations effectively.
Continuously refine processes to improve merchant experience and team efficiency.
Skills & Qualities
A roll-up-your-sleeves attitude with the willingness to dive into both high-impact and repetitive tasks
Detail-oriented, organised, and motivated to proactively manage priorities and improve the merchant experience
Effective communicator with the ability to collaborate across internal teams and build trusted relationships
Comfortable working independently and cross-functionally with local and overseas teams
Self-driven and focused even when handling routine or repetitive operational tasks
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.