The Assistant Retail Operations Manager oversees the end-to-end operations of all stores assigned, ensures store’s Standard Operating Procedures are followed and is empowered to make decisions on customers’ issues/service recovery. The incumbent is responsible for driving, analyzing, improving and achieving the store’s sales and service performance.
Responsibilities:
· Reviews and analyses daily, weekly and monthly sales performance and inventory level to recommend/implement action to drive sales to meet the corporate KPIs.
· Conducting all stores trainings and briefings.
· Being responsible for the attendance and leave related.
· Matters for employees and 3rd party staff in the stores.
· Engaging in innovation and productivity initiatives for all stores.
· Driving seamless customer experience across channels with market intelligence.
· Overseeing order fulfilment processes for customers both in stores and online business.
· Conducting regular stock take to ensure inventory accuracy and reconciliation of inventory discrepancies.
· Managing all stores operations in alignment to Corporate standards and adhere to corporate guidelines as set.
· Handling manpower and operational planning for the productive management of all stores assigned, including disciplinary, ad-hoc and annual performance reviews, hiring and termination decisions.
· Cascading and operationalising headquarters’ directives to all stores including execution of promotion campaign and materials.
· Participating in various work group meetings and activities.
Requirements:
- At least 5 years of experience in Retail Industry.
- Excellent knowledge in different functional areas of retailing management.
- Ability to operate and prioritise in a fast paced and dynamic environment.
- High adaptability to meet the changing needs of the business environment.
- Strong leadership skills and experience in managing big teams and excellent command and control on the floor.
- Possess own transport and willing to travel.
Benefits :
- Medical benefits.
- Staff purchase discounts.
- Group Insurance Coverage.
Interested candidates, please apply online via indeed (attached with your recent passport size photo, as well stated your expected salary in your resume).
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM5,000.00 per month
Experience:
- Retail Operations: 5 years (Preferred)
Work Location: In person