Oversee the daily activities of the section in processing trade transactions received from CIMB group and correspondent agents in accordance to the bank’s procedures & guidelines & TFGPM & internal Memo with zero defects, within stipulated time as per Service Level Agreement
- Responsible for the daily activities of the section.
- Checking, approving & verification of transactions processed.
- Assist HOS in the implementation of policies & procedures
- Ensure team readiness for Audit.
- Any other responsibilities/tasks as assigned by the Management from time to time.
- Adhere strictly to compliance and operational risk controls in accordance with Bank’s policies & guidelines.
- Continuous review of existing process flow to identify process improvements that will enhance operational effectiveness.
- To ensure timely submission & accuracy of reports i.e. SLA, Management, BNM, Month End etc.
- Solution provider on Trade Finance operational issues to CIMB Group
- Escalation of Facility & product compliance for approval to relevant authorities
- Provide training to staff & brief staff on new initiatives/products
- Oversee the daily operation of the team and ensure that the set productivity targets (efficiency, accuracy, timeliness etc) and processing turnaround & SLA are met.
- Responsible for proper filling & housekeeping of the section
- Monitor, approve & address TF AMLA, ISO, Compliance, and Virtual Surveillance Check.
- Monitor defects & conduct regular review of staff’s performance.
- Monitor staff performance on productivity & accuracy (SLR).
- Monitor Overtime & ensure justification recorded for management’s reporting.
- Monitor attendance, late comers & address tardiness as per HR guidelines.
- Coach & develop team members to achieve desired level of productivity & competency.
- Conduct daily huddles, raise logs & monitor for closure under Corrective Action Plan (CAP/CAR/IR).
- Attend to telephone enquiries and reply to swift / mails enquiries when required.
- Perform any other assignments by HOS/HOD which may be directed from time to time.
- Handle TSCW / TSCC / 3rd party/ Loan Owner’s complaint promptly.
- Perform and relief other units in their daily operations and ad hoc assignment.
- Perform document checking under UCP600/ISBP/URDG/URC/Incoterm and Loans compliance checking.
- Check and approve alerts in AMLA system (with sighted of higher level approval)
- Adhering to ISO 9001:2015 and to support any implementation related to ISO 9001:2015
Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.