Job Title: Assistant Housekeeper Manager
Department: Housekeeping Department
Report to: Executive Housekeeper
Location: Wings by Croske Resort Langkawi
Summary:
The Assistant Housekeeping Manager supports the Executive Housekeeper in overseeing all housekeeping operations, ensuring the highest standards of cleanliness, hygiene, and guest satisfaction throughout the hotel. This role involves supervising staff, coordinating daily tasks, managing inventory, and ensuring compliance with hotel policies and safety standards.
Key Responsibilities:
Operational Duties
Assist in managing daily housekeeping operations, including rooms, public areas, and laundry.
Inspect guest rooms and public areas to ensure they meet hotel standards.
Respond promptly to guest requests and resolve complaints professionally.
Ensure all cleaning equipment and supplies are used correctly and maintained in good condition.
Maintain hotel standards of hygiene, cleanliness, and safety at all times.
Supervision & Staff Management
Supervise and guide housekeeping supervisors, room attendants, and other team members.
Assist in staff scheduling, duty allocations, and monitoring attendance.
Support in training, coaching, and motivating the housekeeping team to achieve performance goals.
Conduct regular team briefings and communicate departmental updates.
Administration & Reporting
Assist in monitoring and controlling housekeeping expenses, including supplies, linen, and laundry.
Maintain accurate records for inventories, lost and found, and maintenance requests.
Support preparation of housekeeping reports for management review.
Assist in ensuring compliance with hotel policies, standard operating procedures, and health & safety regulations.
Coordination
Work closely with the Front Office to ensure rooms are ready for guest arrivals.
Coordinate with Maintenance/Engineering for timely repairs and upkeep of guest rooms and public areas.
Liaise with other departments to support smooth hotel operations.
Requirements
Diploma or Degree in Hospitality Management or related field preferred.
Minimum 3–5 years of experience in housekeeping operations, with at least 1–2 years in a supervisory role.
Strong leadership, organizational, and problem-solving skills.
Good communication skills in English and Bahasa Malaysia (additional languages an advantage).
Ability to lead, train, and motivate a team.
Flexible to work shifts, weekends, and public holidays
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM5,000.00 per month
Work Location: In person