Job Summary:
The Area Representative will be responsible for maintaining and enhancing the standards operations procedures across all outlets within our network. This role involves frequent travel to different locations to perform inspections, ensure compliance with company policies, and address any QSC related issues. The ideal candidate will have a keen eye for detail, excellent problem solving skills, and a strong background in quality assurance within the food and beverage sector also other related matters on operations.
Key Responsibilities:
- Conduct Inspections: Perform regular QSC inspections at various outlets to ensure compliance with company standards, food safety regulations, and industry best practices.
- Service technique Monitor Compliance: Oversee adherence to company QSC policies and procedures to ensure outlet is profitable as below : - - - - - - - - - - - - Marketing compliance Advertising Customer relations Promotions execution
- Record keeping and reporting Maintenance and repair
- Forecast and Ordering technique
- Crew Scheduling Employee selection, motivation and discipline Vendor relations Relations with other Myeongdong Topokki Outlet
- Training and Support: Provide training and support to outlet team on best practices to improve overall QSC.
- Quality Control: Implement and monitor QSC control measures, including conducting audits, sampling, and testing of food products to ensure they meet specified standards.
- Issue Resolution: Identify and address any QSC issues or non-compliance incidents, working closely with outlet managers to develop and implement corrective action plans.
- Reporting: Prepare and submit detailed reports on QSC inspections, audits, and corrective actions. Track and analyze outlet performance trends and metrics.
- Continuous Improvement: Recommend improvements to QSC processes and procedures to enhance product operational efficiency. Customer Feedback: Gather and review customer feedback related to QSC, addressing any concerns and ensuring appropriate follow-up actions.
Qualifications:
- Education: Bachelor’s degree in Food Science, Nutrition, Hospitality Management, Business Management, or a related field. Relevant certifications (e.g., HACCP, ServSafe) are a plus.
- Experience: Minimum of 2-5 years of experience in outlet operations management within the food and beverage industry, with a proven track record of managing quality across multiple locations.
Skills:
- Strong knowledge of QSC procedures.
- Excellent analytical and problem-solving skills.
- Exceptional attention to detail and organizational skills.
- Effective communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
- Proficient in using quality assurance/operations tools and software.
Travel: Must be willing to travel frequently between outlets, with flexibility to accommodate varying schedules and travel demands.
Job Type: Full-time
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Application Question(s):
- This is an immediate hiring, please state the date that you can join us.
Experience:
- Area Representative: 2 years (Preferred)
Language:
- English (Preferred)
Work Location: In person
Expected Start Date: 08/17/2025