Focusing primarily on users that use Traditional Chinese as their first language, the APAC HR Services Hub Associate will be responsible for delivering a variety of HR transactional services to employees, managers and the HR community across APAC region. Serving as the first point of contact for HR-related enquiries and requests through HR ServiceNow, you will ensure the end-to-end employee lifecycle is supported in an efficient, effective, and consistent manner.
Key Responsibilities:
- Schedule interviews and coordinate related logistics for internal recruiters, recruitment agencies, hiring managers and internal/external candidates for all recruitment activities across APAC region
- Ensure clear communication of interview logistics to interviewers and interviewees in a timely and professional manner
- Maintain proactive communications with recruiters, recruitment agencies and hiring managers throughout the interview scheduling process, and escalate any issues timely and appropriately
- Provide efficient and solution-focused support with any interview scheduling changes
- Resolve enquiries and process operational requests within service level agreement in other areas of the end-to-end employee lifecycle. This includes but not limited to non-interview related recruitment activities (e.g. background checks, offer letter generation, etc.), onboarding, offboarding, compensation, benefits administration, time & labor, absence, and overall employee data management in Oracle HCM and HR ServiceNow
- Work closely with the knowledge management representatives for Traditional Chinese to actively review the effectiveness of existing knowledge articles, and provide inputs on how to continuously improve information availability, and enhance operational efficiency and service quality
- Adhere to established HR processes and procedures to ensure services are delivered in an accurate and consistent manner
- Escalate complex issues to manager or a designated subject matter expert timely and appropriately
- Leverage Oracle HCM and HR ServiceNow capabilities to drive Employee/Manager Self Service and continuous automation
- Actively seek feedback from across the business and HR stakeholders, and contribute to transformation initiatives that continuously improve and streamline HR processes, enhance operational efficiency, and maintain or exceed service quality standards
Skills & Experience Required:
- Proven experience in customer service
- Experience in recruitment coordination, HR administration or shared services will be an advantage
- Experience with service center technologies, HR information systems or applicant tracking systems will be an advantage
- Proficiency with Microsoft Word, Excel and Outlook
- Excellent communication skills, both verbal and written, in English and Traditional Chinese
- Detail oriented with strong problem-solving skills
- Customer focused mindset and positive learning attitude
- Strong interpersonal skills to work collaboratively with stakeholders cross-culturally and at different organizational levels
- Superior organizational skills and able to manage multiple priorities effectively in a fast-paced and dynamic environment
- Able to handle sensitive information with professionalism and confidentiality