Towards Our Guest
- Consistently deliver Capsule Experience and the ultimate CHG service attitude
- CHG service attitude is defined by constantly smiling, welcoming, being warm, passionate to our guest and attentive to guest request.
- Maintain high level of product knowledge of the hotel and surrounding area.
Daily Job Scope
- Makes daily reservation count for arrival and departures. The reservation include booking from walk in guest, hotel website, OTA, phone calls, email and direct booking from HQ office.
- Complete report on timely manner such as Night audit report, Occupancy variance report, Daily summary report and more.
- Receive and reply call and email inquiry. (Room rates, room availability, hotel information, packages and promotion)
- Preparation and preregistration for group arrival (Woven beg, towel, drinking water and dental kits)
- Accommodating guest request and inquiry. (Morning call request, check in/ out late or early, baggage drop off, room related request such as quiet room, upper bunk or lower bunk.)
- Up selling room and promoting the hotel services to the guest.
- Handling check in and check out duties. (Expected heavy check in during night time for Capsule hotel KLIA2 estimated up to 120 rooms/pods per day)
- Handling cashiering duties. (Collect payment from guest, by cash or credit card)
- Work closely with housekeeping department to ensure rooms are ready in time for next guest check in.
- Maintain a clean and neat front desk area, to create a good impression to the guest and better working environment for FO staff.
- Assisting guest to complete registration form, assigned room and understand guest demand and needs.
- Concierge services such as provide travel information that nearby to hotel attraction or events.
- Report any unusual occurrences to supervisor or manager which include hotel facilities defect, payment failure, other unusual incident- miss flight.
- Collect feedback questionnaire from guest after check out.
- Restock for hotel amenities, sundries and brochures. (Woven beg, towel, drinking water and dental kits)
- Undertake Ad-hoc task or duty assigned by outlet supervisor, manager and management staff.
- Attend weekly branch meeting conduct by outlet supervisor/manager
- Complete handover log book before end shift/ leaving the hotel. (Cash drop report, petty cash handover, special guest request, notes and other important message)
Daily Grooming
- Always look professional and yet able to delivery warm welcome
- Maintain high standard of personal hygiene
- Adhere to grooming policy
- Staff uniform will be provided by the hotel
Job Requirement
- Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, any field.
- Required skill(s): Computer Literacy.
- Willing to work in shift, weekend and public holiday
- Minimum 1 year working experience
- Fresh graduate is encourage to apply
Job Type: Full-time
Pay: RM2,000.00 - RM2,300.00 per month
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
Experience:
- Hotel reception: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)