Responsibilities:
1. Urgent Requests Management:
- Handle incoming urgent requests from airlines for component delivery.
- Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations.
2. Inventory Coordination:
- Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock.
- Challenge customers on their needs when necessary.
3. Customer Communication:
- Efficiently manage communication with both internal and external customers.
- Maintain daily communication with customers, answering queries professionally and promptly.
4. Backlog Management:
- Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline.
- Evaluate root causes for orders exceeding service level lead times.
5. Internal Meetings:
- Manage internal meetings, including backlog review and operation drumbeat.
6. Parts Sourcing and Shipping:
- Ensure required parts for aircraft are sourced and shipped according to contract.
- Maintain contact with all involved parties throughout the process.
7. Documentation and Accuracy:
- Document actions taken, ensuring accuracy and attention to detail.
8. IT Tools Management:
- Effectively manage various IT tools and FHS IT systems.
- Record all milestones in the systems correctly and maintain accurate data.
9. Process Improvement:
- Highlight issues and contribute to process improvement through proper escalation within the management team.
10. Supply Chain Health:
- Detect and document abnormal status in the supply chain.
- Drive responsible stakeholders to resolve issues promptly.
11. Customer Requirements:
- Ensure contract customer requirements are processed timely and high-quality customer service is delivered consistently.
Job Type: Full-time
Pay: RM2,500.00 - RM4,800.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Sepang: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How long is your notice period?
- What is your expected salary?
Experience:
- Customer support: 1 year (Preferred)
- Aviation: 1 year (Preferred)