JOB PURPOSE
- Customer Service for Dispatch plays a crucial role in ensuring the efficient investigating on the complaint tickets by communication with Transporters and Customers and responding on the findings to in EZCS Portal. This position is responsible for prepare reports weekly and monthly, proactively managing debiting transporters when investigation is complete and ensuring smooth communication between different departments (Dispatch, Transport, Customer Service, Picking, etc.)
- To facilitate timely and accurate investigation and response. The goal is to optimize, streamline communication, and ensure that all key stakeholders are updated and informed regularly to avoid delays and ticket overdue.
KEY RESPONSIBILITIES
- Manage, Investigate, communicate with transporters, internal stake holders for those tickets flow thru EZCS portal (Complains tickets for Dispatch only)
- Preparing reports weekly and monthly with accurate, consistent, and submitted within predefined timeframes to maintain complain volume at lowest.
- Follow up on outstanding Customer Complain tickets to ensure smooth communication and resolution to resolve.
- Ensure proper documentation of email communications for record-keeping and traceability.
- Regularly update to reporting Manager on the progress of tasks, highlighting any issues or delays that need immediate attention.
- Arranging meetings with Transporters for those tickets need close attention
- Prepare debit forms for those investigation concluded cases
- Provide regular updates to both departments on status, delays.
- Other tasks given from time to time
JOB REQUIREMENTS
- 2-3 years of experience in warehouse environment
- Knowledge of warehousing operations in terms of billing processes
- Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities efficiently.
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person